Return

Size Guarantee:
We know it is always risky to buy a garment when he has not been tried on.
It's why Respecterre offers a Size Guarantee.
1. The garment does not fit, you would need a larger or smaller size.
2. Write to contact@respecterre.com to let us know the item you wish to return.
***Important: if you return the package without notifying
us, we will not refund the costs you have disbursed.
3. We'll send you a prepaid label.
4. Print the label. 
5. Fill the grid at the bottom of the "Return Policy" sheet and include it in the return package. Ex: Size I have : M, Size I want S
6. Please reuse the packaging in which you received your order.
7. Put the "Return Policy" sheet + garment in the package.
8. Tape the  prepaid label on the package. 
9. Drop it at the nearest post office.

***Important : Final sale for discounted items:
1. All items at 50% discount or more are final sale.
2. Size of Guarantee doesn't apply.
3. Thank you for your understanding.

Return conditions:
1. Do not wash the garment.
2. Do not wear other than to try it.
3. Leave the label on the garment.
4. Contact us within 15 days after the reception of the merchandise.
5. Try new underwear over your own underwear and sign the Hygiene
guarantee coupon.

Damaged or garment manufacturing defect:
If the item we sent you has a manufacturing defect or other damage:
1. Write to contact@respecterre.com with a photo and description of defects or damage.
2. We will send other item or a refund.
3. We may ask you to return or to donate the damaged garment.
4. We rely on your honesty to give us truthful information.

Return for refund:
***Important : Shipping cost will be the responsibility of the customer.
1. Fill the grid at the bottom of the "Return Policy" sheet and include it in the
return package.
2. Ship to the following address: Respecterre, 689, 8e Rang, Ham-Nord, Quebec, G0P 1A0.
3. Upon receipt of your package, we will refund the value of the clothing (+ taxes) by means you have chosen for the initial transaction (PayPal or credit card). It may take up to 5 working days (after refund) before seeing the amount
on your statement.

Thank you very much for trusting RespecTerre. Your satisfaction is our priority! If you are dissatisfied with the service you received. Please, write to ugo@respecterre.com.