Size Guarantee: We know it is always risky to buy a garment when he has not been tried on. It's why Respecterre offers a Size Guarantee. 1. The garment does not fit, you would need a larger or smaller size. 2. Write to firstname.lastname@example.org to let us know the item you wish to return. ***Important: if you return the package without notifying us, we will not refund the costs you have disbursed. 3. We'll send you a prepaid label. 4. Print the label. 5. Fill the grid at the bottom of the "Return Policy" sheet and include it in the return package. Ex: Size I have : M, Size I wantS 6. Please reuse the packaging in which you received your order. 7. Put the "Return Policy" sheet+ garment in the package. 8. Tape the prepaid label on the package. 9. Drop it at the nearest post office.
***Important : Final sale for discounted items: 1. All items at 50% discount or more are final sale. 2. Size of Guarantee doesn't apply. 3. Thank you for your understanding.
Return conditions: 1. Do not wash the garment. 2. Do not wear other than to try it. 3. Leave the label on the garment. 4. Contact us within 15 days after the reception of the merchandise. 5. Try new underwear over your own underwear and signthe Hygiene guarantee coupon.
Damaged or garment manufacturing defect: If the item we sent you has a manufacturing defect or other damage: 1. Write to email@example.com with a photo and description of defects or damage. 2. We will send other item or a refund. 3. We may ask you to return or to donate the damaged garment. 4. We rely on your honesty to give us truthful information.
Return for refund: ***Important : Shipping cost will be the responsibility of the customer. 1. Fill the grid at the bottom of the "Return Policy" sheet and include it in the return package. 2. Ship to the following address: Respecterre, 689, 8e Rang, Ham-Nord, Quebec, G0P 1A0. 3. Upon receipt of your package, we will refund the value of the clothing (+ taxes) by means you have chosen for the initial transaction (PayPal or credit card). It may take up to 5 working days (after refund) before seeing the amount on your statement.
Thank you very much for trusting RespecTerre. Your satisfaction is our priority! If you are dissatisfied with the service you received. Please, write to firstname.lastname@example.org.
→ Machine cold water wash. Use earth friendly detergent.
→ Can go in the dryer but will last much longer if hung to dry. It's also way better for the environment as the dryer requires a lot of energy.
→ Do not iron viscose from bamboo or TENCEL™ Lyocell clothes. Just hang those and all wrinkles will go away. Hemp or organic cotton may need to be ironed.
→ Don't use bleach or hand soap (yes someone did that).
→ No need to dry clean.
→ Try wearing twice (or more) before washing.
→ Try to put this in the freezer instead of washing.